Put $500 into a household account or $1,000 into a business account to pay for future Certus trips. The amount goes toward your travel; it is not a joining fee.
For households with several journeys ahead, or teams arranging regular business travel. We quote each ride, you approve the price, and we apply your balance.
Tell us about your expected travel. We confirm eligibility, who can use the account, refund arrangements and full terms before you pay.
Add $500 or $1,000
Your payment becomes travel balance. It does not buy a fixed number of rides, lock in prices or reserve a vehicle.
Approve each journey
We confirm the vehicle, availability and quote. Apply the agreed amount from your balance and pay any difference. Add more funds only when you choose.
A $500 account, in dollars
Start with $500. Apply $180 to a confirmed trip. You have $320 left for later travel.
An example of the balance calculation, not a trip price or package.
Paid funds have no expiry. Unused paid funds are refundable under the terms agreed before funding. We never replenish the account automatically.
PREFERRED · SEPARATE FREE LOYALTY BENEFIT
Earn savings through the rides you take.
Preferred is earned through qualifying travel, with no membership fee or prepaid balance required. After 4 qualifying completed and settled rides, get 3% off eligible service fares on later rides. Ask us to check your qualifying travel.
No membership fee. Earn Preferred through qualifying travel.
Up to $25 per ride and $100 per year. Benefits begin after you qualify.
One benefit per ride. Preferred and the earned $10 credit do not stack with each other or other offers. Tips, taxes, tolls, parking and other pass-through charges are excluded.
BOOK WITH OR WITHOUT AN ACCOUNT
What journeys do you have in mind?
An outward and return trip
Share both dates, pickup locations, flight details and luggage. We’ll quote and confirm each leg before you book.
The proposed Household Travel Balance starts with $500 toward future trips; the Business Travel Balance starts with $1,000. The amount becomes your paid travel balance under the agreed terms, not a joining fee. It is not a fixed-price package or a set number of rides.
When is paying for each trip a better fit?
If you only need an occasional journey, do not expect to use the balance, or prefer to keep your money until you book, request trips individually. You do not need an account to use Certus or earn Preferred through qualifying travel. Request an individual trip when that suits your plans.
Does prepaying for travel guarantee lower fares or priority?
No. Every trip is quoted separately, and an account does not guarantee lower fares, availability, priority or an upgrade. The Household account includes the one-time earned $10 credit described below; the Business account provides the agreed booker, preference and statement arrangements. Free Preferred is a separate benefit earned through qualifying travel.
How is my paid balance applied to a chauffeur trip?
We confirm each trip's price, vehicle and availability separately, then apply your paid balance to the quote you agree. Funding does not lock in a fare or reserve a vehicle. We confirm any amount due beyond your remaining balance before you book, and you can still request individual trips without an account.
Do paid travel funds expire, and can I request a refund?
Paid funds have no expiry. Unused paid funds are refundable under the terms confirmed with you before funding, including how to request a refund. Promotional credits are separate from paid funds and are not refundable as cash.
When do I earn the Household Travel Balance's $10 credit?
After two qualifying rides are both completed and settled, you earn one $10 credit toward eligible service fare on a third ride. It is a one-time introductory benefit per account, not a credit for funding or each top-up. Tips, taxes, tolls, parking and other pass-through charges are excluded. It cannot be combined with Preferred or another offer. We confirm eligibility and credit terms before funding.
How is free Preferred different from a prepaid travel account?
Preferred is earned after 4 qualifying completed and settled rides; it does not require a prepaid account. Its stated benefit is 3% off eligible service fare, capped at $25 per ride and $100 annually, under the applicable terms. Your paid travel balance is separate from an earned discount or promotional credit.
Will my travel balance replenish automatically?
No. We add funds only with your explicit consent. You can choose whether to replenish after using your balance; funding and any future top-up are separate decisions.
What happens to an existing agreement or earned benefit?
We check the terms that apply to your account and honor benefits you have already earned under those terms. Requesting a travel account does not change an existing agreement.
How do I request a Household or Business Travel Balance?
Choose Household or Business, enter your details and open a text or email draft. Send it from your own app. We discuss eligibility, account arrangements and full terms before you decide to fund. A request does not open an account, take payment or confirm a trip.
