The price and the service, explained.

Your confirmed total

Your quote confirms the route, vehicle class, pickup details and total before you book. It includes gratuity, applicable tax, card processing, fuel and standard route tolls. There is no demand surge on the agreed itinerary. Any unusual-route toll, parking, airport access or requested extra is identified before you accept the quote.

Gratuity included

The all-in amount includes 20% gratuity. Any extra tip after your ride is optional. We do not add another mandatory tip to the advertised all-in amount.

Time to collect your bags

Airport pickups include 45 minutes of passenger waiting after a domestic flight lands and 60 minutes after an international flight lands. The clock starts at actual landing. We track your flight and adjust for an early or delayed arrival. Other pickups include 15 minutes from the confirmed pickup time. The quote explains any charge after the included allowance.

Domestic airport arrival

45 minutes from actual flight landing

International airport arrival

60 minutes from actual flight landing

Non-airport pickup

15 minutes from the confirmed pickup time

After the included allowance

Method and price confirmed on the trip quote

Your airport meeting

Sedan and SUV airport pickups include a chauffeur greeting inside arrivals and a text when you land. For Sprinter vans and larger vehicles, an inside greeter is a separately quoted option with another team member; otherwise, your confirmation gives the meeting point at the vehicle.

The pickup promise

If the chauffeur is absent at your confirmed pickup address at the agreed time, the fare for that ride is refunded. There is no lateness grace period. For airport arrivals, the commitment follows actual landing. A customer-requested address or time change takes effect when confirmed. Contact dispatch with your booking details to request the refund.

If your plans change

A sedan or SUV transfer can be cancelled for a full refund at least 48 hours before pickup. A Sprinter transfer requires 72 hours. Cancelling inside the applicable period incurs the full charge for that transfer. If the airline cancels the associated flight, there is no cancellation charge. Special event or high-demand bookings may have a different window stated on the quote.

Sedan and SUV

Full refund with at least 48 hours’ notice

Sprinter

Full refund with at least 72 hours’ notice

Inside the applicable window

Full charge for the affected transfer

Airline cancels the associated flight

No cancellation charge

Events and high-demand dates

Any different cancellation window stated on the quote

Children and luggage

Request child seats and provide the required type and child size before confirmation. Standard airport-transfer seat requests are included when confirmed; cruise-transfer seats can carry an additional quoted fee. Tell us the exact passenger and bag counts and any large or unusual items so we can confirm the vehicle fit.

Stops and returns

The quote covers the agreed itinerary. Add a stop, extra waiting or another destination only after its price and availability are confirmed. Each return transfer has its own pickup details. Keeping the chauffeur with you between trips is a different arrangement and may add waiting or hourly charges.

Cruise pickups

We follow the vessel arrival and confirm your pickup instructions. After customs and baggage collection, contact the chauffeur for the designated curbside meeting point. Your quote confirms the waiting allowance, any child seats and the complete price.

A person to contact

Confirmed bookings have 24/7 human dispatch support. Reserve in advance when possible; last-minute availability and special equipment must be confirmed. A request or a displayed route price does not by itself reserve a vehicle.